Skyloh Limited
Effective date: 18 September 2026. Version 2.0.
These Terms govern use of daleanderson.co.uk and business-to-business advisory, AI, CRM, automation, training and implementation services provided by Skyloh Limited.
Skyloh Limited | Registered in England and Wales | Company No. 13324312These Terms apply to (a) use of www.daleanderson.co.uk (the "Website") and its free resources, and (b) paid services supplied by Skyloh Limited ("Skyloh", "we", "us") to customers acting in the course of business ("Clients").
The professional services described on the Website are intended primarily for businesses, founders and professional firms. If an individual buys a consumer product or service outside the course of business, mandatory consumer rights will apply and will not be excluded by these Terms.
A separate proposal, scope of work, order form, statement of work, email confirmation or invoice describing an engagement is an "Order". If an Order conflicts with these Terms, the expressly agreed terms in the Order take precedence for that engagement.
Website content, newsletters, scorecards, guides, masterclasses, workshops, calculators, examples and other free resources are provided for general information and education. They are not a substitute for advice tailored to a specific business or transaction.
Any score, benchmark, forecast, case study, example, estimate or suggested outcome is illustrative unless expressly stated otherwise. You should not rely on Website content as legal, tax, financial, investment, accounting or other regulated professional advice.
We may update, withdraw or change Website content, free resources and availability without notice. Links to third-party websites are provided for convenience; Skyloh is not responsible for third-party content, availability, security or terms.
Booking a strategy call, audit call, discovery session or free consultation does not create an obligation to purchase services.
A binding agreement for paid services is formed when the Client accepts an Order in writing, pays an invoice relating to the services, or expressly instructs Skyloh in writing to commence the agreed work.
Prices shown on the Website are indicative or advertised package prices unless expressly described as fixed. The final scope, fee, payment schedule, timing and deliverables are those stated in the applicable Order.
Skyloh may provide the following types of business services, alone or in combination.
Audits may include CRM review, lead-flow analysis, AI readiness, workflow mapping, sales-process review and written recommendations. Unless the Order states otherwise, an audit is advisory only and does not include implementation. Any stated delivery period starts once payment, the discovery session and required access or information have been received.
Retainers provide ongoing access to strategic guidance, systems review and agreed advisory support. Retainers are structured around agreed outcomes and availability, not as a bank of unused hours unless the Order expressly says otherwise.
Unless an Order states a different minimum term or notice period, retainers are billed monthly in advance and either party may terminate on 30 days' written notice. Fees for a service month already commenced are non-refundable except where required by law or where Skyloh materially fails to provide the agreed service and does not remedy that failure within a reasonable period.
Implementation work may include CRM configuration, pipeline design, lead capture, automation, AI-enabled workflows, qualification, appointment booking, communications, reporting, integrations and team onboarding. Only the deliverables expressly included in the Order are included in the project price.
Additional workflows, departments, integrations, AI agents, custom development, complex data migration, substantial revisions or other out-of-scope work may be quoted separately.
Paid workshops, training, recordings, templates and digital resources are subject to the applicable Order, event terms, checkout terms and the Website Refund & Cancellation Policy. Training materials are licensed for the Client's agreed internal use and may not be resold, published or distributed externally without written permission.
Where an engagement involves property sourcing, introductions, referral fees, commissions, transaction support or other deal-specific services, those commercial terms must be set out in a separate written agreement or Order. Nothing on the Website creates an entitlement to commission, establishes an agency or fiduciary relationship, or constitutes regulated investment, mortgage, tax or legal advice.
Fees are payable in accordance with the applicable Order or invoice. Unless otherwise agreed, project and audit fees are payable in advance and retainers are payable monthly in advance.
VAT will be added where legally applicable. The Client must pay invoices by the due date shown. Skyloh may suspend work, access or delivery while an invoice is overdue.
For qualifying business-to-business debts, Skyloh may exercise its statutory rights to interest and recovery costs under applicable UK late-payment legislation.
Third-party software, licences and usage charges are not included unless expressly stated in the Order. These may include CRM subscriptions, email services, SMS, WhatsApp, telephony, AI model or agent usage, domains, hosting, data services, payment services and integrations.
The Client is responsible for applicable third-party charges and for complying with third-party terms. Third-party providers may change their products, prices, APIs, policies or availability independently of Skyloh.
The Client must cooperate reasonably and provide the access, information, data, personnel and approvals needed to deliver the services.
Services may use artificial intelligence, machine learning and automation. AI-generated outputs can be incomplete, inaccurate or inappropriate. The Client must apply appropriate human oversight, especially where outputs could affect legal, financial, employment, investment, compliance or other significant decisions.
Skyloh does not warrant that every automated classification, message, recommendation or response will be correct or suitable. The Client remains responsible for how AI-enabled outputs are used within its business.
Each party will comply with applicable data-protection and electronic-communications laws in relation to its own activities. The Client remains responsible for its customer lists, lawful bases, consents, notices and marketing instructions.
Where Skyloh processes personal data solely on the Client's behalf as a processor, the parties will put in place a Data Processing Agreement or equivalent written data-processing terms meeting applicable legal requirements before live processing where required.
Where international data-transfer safeguards are legally required, the parties will cooperate to put appropriate measures in place. The Website Privacy Policy explains how Skyloh processes personal data for its own Website and business purposes.
Each party must keep the other party's non-public commercial, financial, customer, operational and technical information confidential and use it only for the engagement, except where disclosure is required by law or to professional advisers who are under appropriate confidentiality obligations.
The Client retains ownership of its pre-existing content, trademarks, data and materials. Skyloh retains ownership of its pre-existing and reusable intellectual property, including methodologies, frameworks, prompts, automation architecture, workflow structures, templates, scripts, libraries, documentation, know-how and system designs.
Unless the Order states otherwise, once all fees have been paid the Client receives a perpetual, non-exclusive licence to use the client-specific deliverables and configurations created for it for its own internal business purposes.
Website content, training materials, templates and free resources may not be copied, republished, resold or commercially distributed without written permission, except to the extent permitted by law.
Skyloh may use employees, contractors and specialist providers to deliver services and may rely on third-party software, APIs and infrastructure. Skyloh remains responsible for the services it has expressly agreed to provide but is not responsible for third-party outages, account restrictions, discontinued functionality, API changes, pricing changes or security incidents outside its reasonable control.
If a third-party change requires material redevelopment or migration, the additional work may be quoted separately.
Project timescales are estimates unless the Order expressly states a fixed deadline. Delivery depends on scope, Client cooperation and third-party availability.
Material changes requested after scope approval may affect fees and delivery dates. Skyloh will notify the Client where a request is outside scope before carrying out material additional work.
The Website Refund & Cancellation Policy applies to digital products, event registrations and other purchases where stated. For professional services, the applicable Order and this clause take precedence if there is any inconsistency.
For one-off professional services, the Client may cancel before substantive work begins. Any refund may be reduced by non-recoverable third-party costs and agreed work already performed. Once substantive work has begun, fees attributable to work performed are non-refundable.
Either party may terminate an engagement for material breach if the breach is not remedied within a reasonable period after written notice. Skyloh may suspend or terminate services immediately where there is non-payment, unlawful use, fraud, material security risk or instructions that would require Skyloh to act unlawfully.
Termination does not affect rights, licences, confidentiality obligations or payment obligations that accrued before termination.
Skyloh provides commercial systems, implementation, training and advisory services. It does not guarantee a specific number of leads, appointments, transactions or sales, or any particular conversion rate, revenue, return on investment, cost saving or other commercial outcome.
Results depend on factors outside Skyloh's control, including lead quality, market conditions, pricing, proposition, staff performance, marketing execution and Client decisions.
Unless expressly agreed with an appropriately authorised professional, the services and Website content do not constitute legal, tax, accounting, financial, investment, mortgage or other regulated advice. Clients should obtain independent professional advice where appropriate.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot lawfully be excluded.
Subject to the above and to the fullest extent permitted by law, Skyloh is not liable for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, opportunity, goodwill or business arising from the services.
Skyloh is not responsible for loss caused by inaccurate Client information, unlawful Client instructions, Client misuse, third-party platforms or events outside Skyloh's reasonable control.
Skyloh's total aggregate liability arising from an engagement will not exceed the total fees paid by the Client to Skyloh under the relevant Order during the 12 months preceding the event giving rise to the claim. For a one-off engagement lasting less than 12 months, the cap is the total fees paid under that Order.
Skyloh will not publish the Client's name, logo, testimonial, confidential data or non-public performance information as a case study without appropriate permission.
Skyloh acts as an independent contractor. Nothing in these Terms creates a partnership, joint venture, employment, fiduciary or agency relationship unless expressly agreed in writing.
These Terms and the relevant Order form the entire agreement for the applicable services. If any provision is invalid or unenforceable, the remaining provisions continue in effect. A failure or delay in exercising a right does not waive that right.
Skyloh may update these Website Terms for future use. Changes will not retrospectively alter an existing paid Order unless required by law or agreed by the parties.
Force majeure. Neither party is liable for delay or failure caused by events outside its reasonable control, including material internet or telecommunications failures, third-party platform outages, natural disasters, government action, industrial disputes or comparable events.
These Terms and any non-contractual dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, unless an Order expressly provides otherwise.
Notices and questions may be sent to info@daleanderson.co.uk.
Skyloh Limited | Suite 7, Second Floor Apple Market Hub, 9 Crown Passage, Kingston Upon Thames, England, KT1 1JD | Registered in England and Wales | Company No. 13324312 | www.daleanderson.co.uk
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